Privacy Policy

Hearthridge Propane & Gas Co. ("we," "us," or "our") respects your privacy. This policy explains what information we collect through grtgasz.com and our business operations, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1. Information we collect

Information you provide

• Contact details you submit via the contact form, phone, or email — your name, address, phone number, email, and any details you share about your property or propane needs.
• Account information for delivery customers — service address, tank size and location, payment information (processed through our card processor; we do not store full card numbers on our servers).
• Communications — emails, voicemails, and written correspondence with our team.

Information collected automatically

• Usage data — pages visited, approximate location (city/region based on IP), device type, browser, and referral source. Used to understand which content is useful.
• Cookies — small text files stored on your device. See our Cookie Policy for details.

2. How we use information

• To schedule, deliver, and bill for propane and service work.
• To respond to inquiries and provide customer support.
• To send delivery notifications, route updates, and (if you opt in) seasonal reminders.
• To comply with safety, regulatory, and tax-reporting obligations under Kentucky and federal law.
• To improve the website and our services.

3. Sharing of information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the business (payment processor, accounting software, route-planning tools). These vendors are contractually required to protect your information.
• Regulators and law enforcement when required by law or to investigate suspected fraud or safety incidents.
• Successors in interest if Hearthridge Propane & Gas Co. is ever acquired (we have no current plans for this).

4. Data retention

We retain customer records for as long as your account is active and for up to seven years afterward, primarily to meet tax, insurance, and regulatory requirements. Web analytics data is retained for up to 26 months.

5. Your rights

• Access & correction — request a copy of the information we hold about you and ask us to correct anything inaccurate.
• Deletion — ask us to delete information that is no longer needed for service or legal reasons.
• Opt-out of marketing — every promotional email contains an unsubscribe link, and you can ask us to stop calling or mailing at any time.

To exercise any of these rights, contact us at info@grtgasz.com or 606-216-5160.

6. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to limit risk.

8. Changes

If we materially change this policy, we'll update the "Last updated" date and, for significant changes, post a notice on the homepage.

9. Contact

Hearthridge Propane & Gas Co. · Attn: Privacy
3408 Leroy Lane, Harold KY 41635
606-216-5160 · info@grtgasz.com